Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos team at golf-talk.co.uk, what we can help with and, just as importantly, what we cannot. We are an independent research site. We review casinos and write guides, but we do not run any casino, hold anyone's money or have access to any player account.

Contact us about the site, not about a casino account

If your question is about a deposit, a withdrawal, a bonus balance or a verification request, the operator is the only party who can see your account. We cannot release payments, reverse a decision or speak to a casino on your behalf. Our reviews cover brands such as Betmica, Kikibet and Betninja, but we have no say in how they handle individual accounts.

For a casino issue, the usual route is:

1. Contact the casino's own customer support and keep a copy of the chat or email.
2. Check the bonus terms and payment rules you accepted when you signed up.
3. If the reply is unsatisfactory, use the operator's formal complaints procedure, if it has one.
4. Look at which licensing body the casino names in its footer and whether that body offers a dispute route.

Be aware that casinos outside the UK licensing system generally do not give you access to UK Gambling Commission protections or to GAMSTOP. Complaint options can be more limited as a result, which is worth knowing before you play.

What we can help with

• Corrections – If a bonus, payment method or term on our pages looks out of date, tell us. Offers change often, and the headline figures shown on the site are casino advertising, not guarantees.
• Reader questions – Unsure how wagering requirements, game contribution or withdrawal limits work? Ask, and we will explain or point you to the relevant guide.
• Your experience of a listed casino – Tell us what happened, with dates. We cannot treat one account as proof, but it can prompt us to re-check a brand's terms.
• Editorial feedback and topic ideas – Slots, bonuses, payments and verification are the areas we cover most.
• Business enquiries – Please state who you represent. Commercial relationships do not decide our rankings, and we do not sell position.

What to include in your message

A clear message gets a faster and more useful answer. Please include:

• The page or casino you are asking about.
• The date you saw the information, and a screenshot if you have one.
• What you expected and what you found instead.
• Amounts in pounds sterling, if money is involved.

Never send passwords, full card numbers or identity documents. We will never ask for them.

What happens after you write

A member of the editorial team reads each message. If you report an error, we check it against the casino's current published terms and update the page where we can verify the change. We note the fact-check date on our pages because bonus terms, payment options and limits can change without notice. We cannot promise a reply time or a particular outcome, and we may not be able to answer questions that need legal or financial advice.

If gambling is causing you concern

If gambling is affecting your finances, mood or relationships, support is available whatever site you use. GamCare runs the National Gambling Helpline on 0808 8020 133 (free, 24 hours) and offers live chat. If you want to block gambling in Great Britain, GAMSTOP offers free self-exclusion at gamstop.co.uk. Gambling blocking software and your bank's gambling block can add another layer. Only gamble with money you can afford to lose, and never treat it as a way to earn income or solve money problems.

You must be 18 or over to gamble. Rules for operators and the way they serve British customers are explained in our guide to trusted non GamStop casinos for UK readers, which is a good place to start if you are comparing sites and want to understand the trade-offs before you sign up.

A note on how we work

We may earn commission if you join a casino through links on our site. That does not change the order of our rankings or what we say about a brand's limitations. Our reviews are based on research of published terms and verified sources, not on us playing or withdrawing money ourselves. If you think we have got something wrong, please tell us.